How would you describe the culture of your organization? That's one of the questions many business owners and executives have trouble answering. The definition of culture is how your company thinks, acts and interacts. A dynamic company culture will enable 1+1 to actually equal 3. If you don’t purposely develop and reinforce your culture, team members will pull in many different directions. The goal is to have passionate employees thinking, acting and interacting in the best interest of the company.
An excellent example is Chick-fil-A. When Chick-fil-A hires team members, they're not focused on the questions “Do you know how to cook chicken, how to assemble a chicken sandwich or do you need a job?” When they are recruiting, they are looking for raving fans. They know if a person is a raving fan of Chick-fil-A before they walk in the door, that person is going to love coming to work and will value the company culture. They’ll take the initiative to go above and beyond to delight customers because they have been delighted by team members as a customer. They’ll solve problems instead of waiting for their boss to solve the problem for them. An employee who is also a raving fan of your business feels empowered to make the workplace better. Does your culture empower your team?
Does your team believe they have the ability to act to ensure a customer’s satisfaction?
How would you describe the ideal culture you would want for your company?