Are your team member's personal and professional habits impacting your business? We all have a tendency to get into patterns in our lives, both personally and professionally. Positive, healthy patterns enhance our life, while negative habits cause harm and waste time. What about your employees? What are their habits and what is the impact on your customers, co-workers, and vendors? 

• Are they engaged and do they offer positive suggestions? 
• Do they have a “we have always done it this way” mindset?

Do you tolerate people that are underperforming? J Paul Getty said, “Employers get the employees they deserve”.  Do you and your team focus on the process or the end result?  Practice makes permanent, only perfect practice makes perfect.  One way to promote “the right way” is the use of scripts. Utilizing scripts for all types of interactions standardizes your approach and leaves little room for underperformance. Initially, scripts can sound rehearsed but if you want your team to perform optimally you have to train on what optimal looks and sounds like. Your employees have to build good habits.  After a short period of time, scripts turn into habits that positively impact your business.

What are the habits of your team that you can improve to positively impact the customer experience?